Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information that is automatically collected when you interact with our website or services.

Personal Information You Provide

• Contact details: name, company name, job title, email address, phone number, WhatsApp number.
• Project information: CAD files, technical drawings, specifications, tolerances, material requirements, target quantities, and application context for RFQs and ongoing orders.
• Correspondence: any messages, attachments, or feedback you send to our engineering or sales team.

Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, device identifiers, and language preferences.
• Usage data: pages viewed, time on page, referring URLs, and click patterns.
• Cookies and similar technologies (see the Cookies section below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Quotation and engineering support: reviewing your CAD files and specifications to prepare accurate CNC machining quotes, DFM feedback, and feasibility analysis.
• Order execution: producing, inspecting, packaging, and shipping your custom machined parts and assemblies.
• Communication: responding to inquiries, sending order updates, sample approvals, inspection reports, and shipment tracking.
• Quality and traceability: maintaining production records, FAI and CMM inspection reports, and material certificates for each shipment.
• Improvement and security: analyzing website usage to improve content, performance, and security; preventing fraud or misuse.
• Legal and compliance: meeting export-control, customs, tax, and other regulatory obligations applicable to our manufacturing and export business.

3. Legal Basis for Processing

If you are in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis, we process your personal data on the following grounds:

• Performance of a contract when you request a quote, place an order, or use our engineering services.
• Legitimate interests in operating, securing, and improving our manufacturing business and website.
• Consent where required, for example for non-essential cookies or marketing communications.
• Legal obligations under export, tax, customs, and product-safety regulations.

4. How We Share Your Information

We do not sell your personal information. We share information only with the following categories of recipients:

• Service providers: shipping carriers, freight forwarders, customs brokers, payment processors, IT and hosting providers, and inspection partners who act on our instructions under confidentiality obligations.
• Compliance authorities: government, customs, or regulatory bodies where required by law or export-control rules.
• Business transfers: a successor entity in the event of a merger, acquisition, or asset transfer.
• With your consent: any other party where you have authorized the disclosure.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including production traceability, warranty support, and compliance with legal obligations. Production records such as drawings, inspection reports, and material certificates are typically retained for the life of the part plus the period required by applicable law.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect your information, including encrypted file transfer for CAD data, access-controlled production systems, and restricted employee access on a need-to-know basis. No method of transmission or storage, however, is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Altus Precision is based in Dongguan, Guangdong, China, and serves customers worldwide. When you submit information to us, your data will be transferred to and processed in China. Where required, we implement appropriate safeguards such as standard contractual clauses to protect your information when it is transferred across borders.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal retention requirements.
• Restrict or object to certain processing activities.
• Request portability of the data you have provided to us.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details in the Contact section below. We will respond within the timeframe required by applicable law.

9. Cookies and Tracking

Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.

10. Children's Privacy

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites, including technical resources or industry partners. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The "Last updated" date at the top of this page indicates when the latest revisions took effect. Material changes will be highlighted on this page.

13. Contact Us

If you have questions about this Privacy Policy or our handling of your personal information, please contact us: